Shipping and Delivery
Pursuant to Article 54 of the Consumer Code, the Products available in the warehouse of Ekaf S.p.A. as a rule, shall be delivered in the shortest possible time and in any case, indicatively: in Italy, within 3-5 working days from receipt of payment by Ekaf S.p.A .; in EU countries other than Italy and in other States, within 5 working days from receipt of payment by Ekaf S.p.A.
The delivery shall be made from Monday to Friday during working hours, by means of a specialized forwarder, with a special packaging / packaging prepared by Ekaf SpA. address to the address indicated by the customer. The above-mentioned delivery time limit refer to the products present in their stores and shall be considered non-binding for Ekaf SpA, which may subsequently confirm or modify them, according to their needs. The Products shall be delivered, appropriately packaged and/or packaged, by means of a shipping agent chosen by Ekaf S.p.A., to the address indicated by the Customer at the time of transmission of the purchase order.
Upon receipt of the Products, the recipient shall verify that the Products correspond, even in the number, to the Products ordered, provided that, in case of discrepancy of the Products delivered with respect to the Products ordered, the Customer can exercise the right of withdrawal as per the following Article 7.
Transport costs shall be calculated based on the weight of the goods, on the weight/volume ratio and according to the place of delivery of the Products, according to agreements defined with the shipper responsible for delivery and clearly indicated to the Customer both on the occasion of the purchase of Products that in subsequent confirmation messages.
Eventual inherent problems physical integrity, the correspondence or the thoroughness of the products receipts shall be reported to Ekaf S.p.A. within 10 working days from the happened delivery.
Shipping costs Italy and Europe
Ekaf S.p.A. will take care of shipping your order throughout Italy by courier to the address indicated by you, within 3 - 5 working days.
The standard shipping costs are € 7.50 for the whole Italian territory, except for the islands, Calabria and Venice (city), where shipping costs will be € 10.00. Shipping costs will be applied to all orders under € 35, while for orders over € 35, Ekaf will offer free shipping!
Ekaf S.p.A. will take care of shipping your order throughout Europe by courier to the address indicated by you, within 5 working days.
The standard shipping costs are € 20 for all European countries, except for Denmark (€ 25) Sweden, Finland and Norway, where shipping costs will be € 30.00. Shipping costs will be applied to all orders under € 150, while for orders over € 150, Ekaf will offer free shipping!
The e-commerce service is not active in Germany and Switzerland.
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